Rules and Regulations of Park Wodny Sopot Sp z o.o. Facility located in Sopot, at ul. Zamkowa Góra 5
I. GENERAL PROVISIONS
1. The facility comprises an outdoor and indoor pool complex together with amenities
and water features, a sauna complex (hereinafter also called: Aqua SPA), a bowling alley, a restaurant with outdoor terraces, a changing room and an outdoor car park.
2. The managing entity of the Facility is Park Wodny Sopot Spółka z ograniczoną odpowiedzialnością with its registered office in Sopot, at ul. Zamkowa Góra 5, entered into the register of entrepreneurs kept by the Gdańsk-Północ District Court in Gdańsk, 8th Economic Division of the National Court Register under KRS no.: 0000018353 (hereinafter: Park Wodny Sopot).
3. The Facility’s opening hours are defined in the current list of services and products.
4. The persons using the services offered by the Facility, before entering the Facility, are obliged to read: the price list, the Rules and Regulations of the Facility and the rules on using the tickets and electronic chips applicable in the Facility. The purchase of the ticket entitling its holder to use the selected service means accepting the Rules and Regulations.
5. The persons using the pool complex, water features and devices, including the slides and the Wild River Ride, are obliged to carefully read the pictograms for the features, hereinafter called the instructions of use and follow them.
6. The ticket types applicable within the Facility and the rules on using the tickets and electronic chips are defined separately and available to read in the Facility, at the Customer Service Centre.
7. The persons using the services offered by the Facility are obliged to pay the fee for those services, in accordance with the current price list.
8. Conducting any business activity by third parties in the Facility, as well as any competitive activity against Park Wodny Sopot, especially giving swimming lessons or organizing any other water activities without having obtained a written consent issued by PWS to organize such activities is forbidden.
9. Children under 7 may be present in the Facility only under the care of their statutory or legal guardians, and children under 13 – under the care of adults. The persons who are the guardians of children under 13 are responsible for their safety and any possible damage caused by the children.
10. The Facility’s employees may request respective documents to confirm the rights of the person using the services of the Facility that stem from these Rules and Regulations or the price list. The failure to present such documents by the person using the services of the Facility results in denial to enjoy a certain right.
11. The persons whose condition indicates intoxication, behaving aggressively, being under the influence of alcohol or psychoactive substances, violating the dignity of other people, being inappropriately dressed, who violate the public order, the Rules and Regulations of the Facility and the instruction of using the features located within the Facility, not adhering to the instructions given by the Facility employees, security employees of the Facility and safety protection personnel shall be removed from the Facility by the security employees of the Facility and the value of the unused ticket shall not be refunded to them. The Facility employees have the right to refuse to sell an entry ticket to persons under the influence of alcohol, psychoactive substances or who may constitute a threat or to persons who during their earlier visits had breached the Rules and Regulations of the Facility.
12. The following bans are applicable at the Facility:
a. no smoking, apart from special smoking areas located outside the Facility;
b. an absolute ban on bringing glass containers, sharp tools and other dangerous objects;
c. an absolute ban on bringing or carrying animals to the Facility;
d. a total ban on entering the Facility while under the influence of alcohol or psychoactive substances.
13. In justified cases the Facility employees can request the Facility user undergoes a breathalyser test or a drug test. The user’s refusal to undergo such a test shall be treated as if the user is under the influence of alcohol or psychoactive substances, with all consequences foreseen by the Rules and Regulations.
14. In case of an accident or health impairment, Park Wodny Sopot or the insurer has the right to refuse paying out the damages for people being at the time of the accident or health impairment under the influence of alcohol or any psychoactive substances.
15. The Facility is monitored on a regular basis and the video footage may constitute the basis for seeking damages from the Facility users who do not adhere to the Rules and Regulations and the instructions of use for the features and devices within the Facility.
16. The management of Park Wodny Sopot guarantees that the monitoring is organized in a way not violating any personal dignity of the Facility users.
17. Park Wodny Sopot is not responsible for any valuables, money and documents left in the changing room or the clothing lockers in the Facility. The persons using the Facility are obliged to leave their valuables, money and documents in the deposit lockers located in the main hall in the Facility before entering the changing room.
18. Park Wodny Sopot reserves the right to exclude particular devices or features or limit access to some areas in the Facility, for instance when the weather conditions could affect the safety of the users, in case of pollution or defects caused by the Facility users or other external factors.
19. The persons using the services offered by the Facility are obliged to make payment for the service or services and leave the Facility 15 minutes after its closing hours at the latest.
20. Any complaints regarding the services should be reported by the users at the Customer Service Centre where the users shall be notified on the manner of making a complaint and the manner of processing it. The basis for making a complaint by the Facility user is the proof of payment for the questionable service or a print-out of the subscription history if the person was using the Facility as a part of such a subscription program.
21. The rules on using the Park Wodny Sopot pool complex by organized groups are defined in separate rules and regulations.
II. RULES FOR USING THE POOL COMPLEX
1. All persons present in the pool complex must be wearing swimsuits, clean sport clothes: shorts, T-shirt and flip-flops.
2. Children and adults using or requiring diapers must be wearing special swim diapers.
3. Each person using the pool complex is obliged to wash their entire body with soap or shampoo before entering the complex and to wash their feet with a disinfectant in the waddling pool by the exit from the shower area and entry to the pool zone.
4. When using the pool complex, water features and devices, especially the slide and the Wild River Ride, the users must obey the instructions on using the pool complex, the water features and devices, as well as the instructions given by the lifeguard.
5. Pregnant women should not use the slide or the Wild River Ride.
6. The disabled use the pool complex, the water features and devices, especially the Wild River Ride and the slide, at their own risk or in sole responsibility of their guardian who is their carer during their time spent at the Facility.
7. Park Wodny Sopot is not responsible for any damage to the swimsuits arising while using the pool complex, the water features and devices.
8. The three-lane swimming pool is designed only for those who can swim. Swimmers must swim on the right.
9. The information on lane booking is available at the Facility’s ticket office and on the website.
10. If a lane was booked, other people cannot use it.
11. The water features located in the children’s pool are available only for children under 10.
12. The outdoor pool is open only in the summer season in favourable atmospheric conditions.
13. The combine, i.e. a water feature of the outdoor pool, can be used only by children under 12.
14. People can get in or out of the pools, including the outdoor pool located on the external terraces of the Facility, only in designated and specially adapted areas.
15. In the pool complex it is forbidden to:
a. run;
b. jump into the water, push or throw other people in the pool;
c. swim across the swimming lanes;
d. sit on the lines marking the swimming lanes;
e. climb rails, walls surrounding the pools, stones and other similar decorative elements and devices;
f. use lifeguard equipment for other purposes than it was intended for;
g. bring or consume food, except for food bought in bars located in the pool complex; in such a case such products should be consumed in designated areas near the bars;
h. throw dishes, food and other items into the pools;
i. destroy fixtures and fittings;
j. contaminate water in the pools, use soap or other chemical products in the pools;
k. bring prams to the pool area;
l. play audio or video devices or other electronic devices loudly.
16. Watches and jewellery, for instance earrings, rings, chains, etc., are brought in by the persons using the pool complex at their own risk.
17. Spectacle wearers bring their spectacles at their own risk. They are obliged to attach them in a manner preventing their falling off, for instance with special holders, rubber bands, etc.
18. In case of breaking or fracturing the glasses the person wearing them is obliged to immediately notify the lifeguard about the incident.
19. Persons whose external symptoms indicate that they are suffering from contagious skin illnesses or other contagious illnesses, mycosis, warts, erythema, ignis sacer or any similar ailment, who have open wounds, wounds that heal badly, whose appearance suggests lack of personal hygiene, frequent intravenous injections on limbs, who have difficulties with breathing, imbalance and aggressive behaviour are forbidden to use the pool complex. In such a case the Facility employees can refuse selling a ticket to such a person or refuse to let them enter the pool complex.
20. Persons whose health condition is unstable should use the pools, features and devices with caution after having consulted their physician. PWS is not liable for any negative effects to the health of those persons arisen during their stay at the Facility.
21. Any wounds, traumas and any deterioration in wellbeing should be immediately reported to the nearest lifeguard.
22. The lifeguards give first aid to the persons reporting to them in the first aid point in the pool complex.
III. AQUA SPA RULES AND REGULATIONS
1. Only adults are allowed to enter Aqua SPA.
2. Aqua SPA consists of locker rooms with showers, separately for women, men and disabled people, and a sauna area. The sauna area consists of a relaxation area (tepidarium and an area with loungers), a general area (reception area and terrace), steam rooms (steam bath, caldarium, laconium, and serail bath) and dry saunas (Nordic sauna, Finnish sauna, aroma sauna, and biosauna). The sauna area is a non-textile zone, where you cannot enter wearing clothes, bathing suit, underwear or shorts. When using the sauna area, you should be aware that there will be naked or partly clad people present.
3. The recreation area and the general area (reception area and terrace) are not nudity areas. Walking in these areas requires sauna attire (such as towel, apron, pareo, kilt, or bathrobe).
4. In dry and steam saunas you must be naked or wearing dedicated sauna attire. Before entering the dry or steam saunas you must remove your flip-flops.
5. Before entering the sauna area you must take a shower and wash your body thoroughly.
6. When using dry saunas, it is necessary to place the towel in such a way that while you are in the sauna (when occupying a spot, whether sitting or lying) no part of your body (including your feet) touches the wooden surface of the benches or the gratings on the floor. While using dry saunas it is forbidden to use sauna attire that has previously been used in steam saunas (steam bath, caldarium, or serail bath).
7. When using the steam saunas, before and after touching a seat, please rinse it thoroughly.
8. Behaviour that violates the rules and regulations, or causes discomfort to other sauna users and employees, is unacceptable. The sauna staff have the right to ask people who have been acting in an unacceptable manner to leave (without refunding the ticket price) or to call in security to intervene.
9. Use of additional Aqua Spa services, especially treatments and massages, is possible after purchasing an Aqua Spa entry ticket.
10. It is prohibited to:
a. act in an unacceptable manner that violates the comfort zone of other customers and employees (obscene or offensive, discriminatory or vulgar behaviour);
b. use the sauna area while wearing clothes, including a swimsuit, underwear, shorts, or outdoor footwear;
c. run, make noise or speak loudly;
d. touch the control panels of the electrical devices;
e. damage or contribute to the damage of the sauna area equipment, for example by pouring oils on the stones;
f. bring or consume alcohol, alcoholic drinks, food and beverages in Aqua SPA;
g. leave towels and other personal belongings on the loungers while spending time in the saunas such that others are prevented from using them;
h. bring mobile phones or devices that can record images or sound into the sauna area (applies to the customers of Aqua SPA).
11. During a treatment, the chip device of anyone undergoing such a treatment halts the time, which allows them to fully use the minutes purchased at Aqua SPA.
12. When anyone resigns from the treatment or massage it does not entitle them to request a refund for the entry ticket to Aqua Spa.
13. Consumption of food and drinks purchased in Aqua SPA is only allowed in the specially marked zone located by the Aqua SPA reception desk.
14. Anyone whose external symptoms indicate that they are suffering from contagious skin illnesses or other contagious illnesses, mycosis, warts, erythema, ignis sacer or any similar ailment, who have open wounds, wounds that heal badly, whose appearance suggests a lack of personal hygiene, frequent intravenous injections on limbs, who have difficulties with breathing, imbalance issues or aggressive behaviour are forbidden from using Aqua SPA. In such a case the sauna staff members can refuse to sell them a ticket or refuse to let them enter Aqua SPA.
15. Do not use the sauna if you meet at least one of these criteria:
– acute infection,
– asthmatic conditions or chronic obstructive pulmonary disease,
– infectious diseases,
– pregnancy or menstruation,
– diseases of the circulatory-respiratory system, hypertension, cardiovascular diseases, or atherosclerosis,
– skin changes, skin inflammation, open wounds, or difficult to heal wounds,
– increased body temperature,
– epilepsy or psychotic states,
– unstable diabetes,
– cancer,
– glaucoma,
– thyroid disease, or claustrophobia.
16. Do not have a massage if you meet at least one of these criteria:
– inflammation,
– haematoma,
– aneurysm,
– varicose veins,
– skin changes,
– infantile haematoma,
– advanced atherosclerosis or osteoporosis,- untreated hypertension,
– recent heart attack,
– cancer,
– blood disease,
– epilepsy,
– tendency to haemorrhage,
– peptic ulcer disease,
– kidney stone disease,
– fever,
– advanced pregnancy, or menstruation.
17. Anyone whose health condition is unstable should use the saunas and other Aqua SPA devices with caution, after having consulted their physician. Park Wodny Sopot is not liable for any negative effects to the health of anyone with such a condition during their stay at the Aqua SPA.
18. Inform the Aqua SPA staff of any wounds, traumas or deterioration in well-being.
19. The Aqua SPA employees are not responsible for any towels, books and other personal belongings left unattended in the SPA zone.
IV. LIABILITY AND PENALTIES
1. The person using the services offered by the Facility, who, with their behaviour or inaction, has caused any damage or destruction of the Facility’s fixtures and fittings, any damage to the Facility or lost additional equipment they had received in connection with entering the Facility or using additional services (e.g. an entry chip, towels, apron, deposit key) is obliged to fully cover the costs of the damage.
2. The person using the services in the Facility is liable for their actions or inactions against third parties within the limits of currently effective law.
3. The person using the Facility is obliged to leave their valuables, money or any means of payment in the deposit located by the entrance to the changing room.
4. Park Wodny Sopot is not liable for any items, money or means of payment lost or left in the Facility that had not been left in the deposit.
5. There is a fee in line with the current price list for losing the chip ID (chip band) or damaging it to the extent preventing its further use, for losing the deposit locker key and the cloakroom tag.
6. Park Wodny Sopot is not liable for any accidents caused by not following these Rules and Regulations, the instruction on using the devices or features, as well as not following the instructions or recommendations of the Facility employees.
7. Park Wodny Sopot is not liable for any interruptions in the functioning of the Facility, devices, features or equipment present at the Facility, especially in the pool complex, that are caused by Force Majeure or any reasons beyond the control of Park Wodny Sopot, including interruptions of electricity, gas or water supply.
8. If any provision of the Rules and Regulations proved to be invalid by virtue of law, the other provisions shall remain in force.
V. EMERGENCY TELEPHONE NUMBERS
112 Emergency Telephone Number – Public-safety answering point
999 Emergency medical services in Poland
998 Fire services
997 Police
These Rules and Regulations were approved on 29th June 2015, the Management Board of Park Wodny Sopot Sp. z o.o.
The rules on using the tickets and electronic chips
1. Types of tickets for people using the Facility set out in the Ticket Price List:
a. children under 3 use the Facility free of charge. In case of any doubts as to the child’s age, the guardian is obliged to present a document to the cashier confirming the child’s age.
b. a reduced ticket is for children and youth aged 3 to 16 as well as students with a valid student ID card and people over 65 and the disabled.
c. a normal ticket is for people over 18 and people above 16 who do not have a valid document entitling them to purchase a reduced ticket.
d. a family ticket is for a group of people with at least one child aged 3 to 16 and no more than two guardians or parents. The price of the family ticket given in the Price List means the amount due for one person from the family group for using the Facility.
e. an hour ticket (i.e. one, two or three-hour ticket set out in the current Price List) means the declared time of stay in the paid pool zone, sauna zone or pool and sauna zones at the time of its purchase. The time is measured from the moment of crossing the entry gate next to the ticket office. The stay in the changing room is also included in the purchased minutes. After exceeding the purchased minutes for the payable zone an additional fee is charged at the exit according to the price per one minute given in the Price List. The person who has not used up all the purchased minutes is not entitled to a refund.
f. an all-day ticket means the declared time of stay in the paid pool zone, sauna zone or pool and sauna zones from the moment of entrance to the hour not later than the closing time of a given zone. The all-day ticket entitles its holder to stay in the paid zone from the moment of entrance to the closing time of a given zone without the possibility of leaving the paid zone and re-entering it during the day for which the ticket was purchased.
g. a group ticket is available for a member of a group of at least 15 people. The price of the group ticket given in the Price List means the amount due for one group member.
2. The paid zone is a part of the Facility located after crossing the entry gate at the ticket office. It comprises a part of the pool complex, World of Sauna and the changing room.
3. Electronic chip – after selecting the type of the ticket the customer receives an “electronic chip” allocated to the ticket that allows them to cross the entry gates by putting it next to the sensor. The chip is also the key for the locker in the pool and sauna changing room, allows the user to make purchases at the bars and buy additional services at the World of Sauna. The electronic chip cannot be given to another person. Several people cannot be using the same chip.
4. Time spent at the paid zone is measured from the moment of crossing the gates located at the ticket office (for the pool) and on the 1st floor, near the entrance to the World of Sauna (for the World of Sauna) until exiting the zone understood as reaching the ticket office, handing the chip over to the cashier to calculate the time of stay in the paid zone of pools or saunas. Crossing the entry gate at the ticket office must take place within 5 minutes from purchasing the ticket. If the user crosses the gate after the lapse of 5 minutes from the moment of purchasing the ticket, the time spent in the paid zone is measured from the moment of purchasing the ticket. Reaching the ticket office and handing over the chip to the cashier by the customer leaving the World of Sauna must take place within 5 minutes from the moment of crossing the World of Sauna gate on the 1st floor under the pain of adding the entire time spent from crossing the World of Sauna gate on the 1st floor to reaching the ticket office. The ticket purchased to the World of Sauna entitles its holder only to stay in the sauna zone and in the World of Sauna changing room.
5. The purchase of additional services in the World of Sauna – using additional services in the World of Sauna is possible only after purchasing an entry ticket to the World of Sauna for the time declared at the moment of the purchase. Additional services used by the person visiting the World of Sauna, similarly as the additional time of stay due to exceeding the time declared at the moment of purchasing the entry ticket, are paid in the ticket office near the exit from the Facility, according to the prices set in the current Price List.
6. Combined ticket is a ticket that entitles its holder to stay at the World of Sauna and the pools for the time declared for those zones at the moment of purchasing the ticket. Measuring the real time spent at the Facility begins at the moment of crossing the entry gate near the ticket office and ends while leaving the paid zones and settling the costs at the ticket office. The customer with the combined ticket is obliged to carry the chip for the entire stay in both zones, i.e. in the World of Sauna and in the pool zone.
I. GENERAL PROVISION
1. An organized group is understood as an ensemble of people using the Park Wodny Sopot pool complex under the supervision of a chaperone (hereinafter called the “Chaperone” or the “Carer”).
2. A Chaperone/Carer is a person qualified to organize and manage a group (entry as a part of children and youth recreation program, entry as a part of public and private classes organized by schools and institutions, other group entries).
3. The organizer (entry as a part of children and youth recreation program, entry as a part of public and private classes organized by schools and institutions) is responsible for the proper organization of the group, in line with separate provisions.
4. One Chaperone may watch no more than:
a. 15 people – if the group comprises school children;
b. 10 people – if the group comprises pre-school children;
c. if the group comprises the disabled, the number of Carers should depend on the disability type and the level of the group members and should be given by the group organizer at the Request of a Group Visit.
II. OBLIGATIONS OF THE CHAPERONE/CARER
1. The Chaperone/Carer represents the organizer and they are obliged to provide proper care, constant supervision and safety of the group of people entrusted to their care in the Facility.
2. The Chaperone/Carer is obliged to thoroughly read the Rules and Regulations of the Park Wodny Sopot Facility, the instructions on the use of devices and features.
3. The Chaperone/Carer is obliged to familiarize all the members of the group with the Rules and Regulations of the Park Wodny Sopot Facility the instructions on using the devices and features.
4. The Chaperone/Carer is fully liable for any damage caused to the property and persons by the group members being under their care.
5. The Lifeguard Shift Coordinator may deny entry for the group, order it to stop using the Facility or to leave the Park Wodny Sopot pool complex if they observe that the number of Chaperones/Carers is insufficient.
6. If the Lifeguard Shift Coordinator observes that there has been a breach of the Rules and Regulations of the Park Wodny Sopot Facility, the instruction on using the devices and features, they have the right to prohibit their further use and to remove the group from the Park Wodny Sopot pool complex. In such a case the refund is not applicable.
7. The Chaperone/Carer is obliged to:
a. make sure that all the group members wash themselves in the changing room, change into swimsuits and the Chaperones/Carers are obliged put on clean sports clothes (shorts, T-shirt and flip-flops or a bathing suit) before entering the pool zone;
b. mark all the group members with respective single-colour ID bands or swimming caps in the same colour;
c. put on and wear an identification vest in the same colour as the ID bands or swimming caps of the organized group at all times spent by the organized group, available from the Lifeguard Shift Coordinator;
d. personally usher the group to the pool zone and immediately report its arrival to the nearest lifeguard, stating the number of the group members;
e. order an assembly in the spot designated by the lifeguard and debrief the group together with the lifeguard ensuring that before debriefing none of the group members goes into the water;
f. check whether any group member complains about their health or well-being;
g. watch the group members and make sure that they follow the Rules and Regulations of the Park Wodny Sopot Facility and the instruction on using the devices and features of the Facility;
h. be present at the starting point of the Wild River Ride and the slide while they are being used by the group members under their care;
i. follow the instructions of the lifeguards and the Facility employees;
j. immediately report any accident that took place while the group was staying in the Facility to the nearest lifeguard;
k. order an assembly in the designated spot before leaving the pool zone and debrief the group members together with the lifeguard.
III. OBLIGATIONS OF THE MEMBERS OF THE ORGANIZED GROUP
1. The members of the organized group are obliged to behave in a safe, peaceful and cultural manner, not causing any situations endangering their safety, health and life, as well the as the safety, health and life of other users.
2. The members of the organized group are obliged to thoroughly read the Rules and Regulations of the Park Wodny Sopot Facility, the instructions on the use of devices and features and to follow them.
3. Each member of the organized group is obliged to:
In the changing room:
a. leave their outerwear and footwear in the changing room;
b. change into a clean swimsuit, put their clothes and footwear in the locker and lock it properly;
c. wash their body thoroughly under the shower using washing products;
d. rinse their feet with an disinfectant in the waddle pool at the exit from the showers before entering the pool zone;
In the pool complex:
a. participate in the assembly ordered by the Chaperone/Carer that starts and ends their stay in the pool zone;
b. follow the instructions given by the lifeguards, Facility employees and the Chaperone/Carer;
c. follow the ban on not raising any false alarms;
d. report each wound, trauma and each case of deterioration of health to the nearest lifeguard or the Chaperone/Carer;
After leaving the pool complex:
a. change in the changing room and check whether they took all their belongings from the locker.
IV. PURCHASE OF GROUP TICKET AND THE RULES OF CHARGING FEES
1. The Chaperone/Carer is obliged to give the cashier the exact number of the group members before making the payment at the ticket office. In case of giving a smaller number of people, after making the payment, the fee for additional persons shall be charged according to the current Price List, at the individual prices.
2. Walking from the ticket office to the entry gates separating the paid zone should take no less than 5 minutes after having collected the entry chips for the group. If the time is exceeded, the paid time of stay at the pool shall be measured from the moment of receiving chips at the ticket office. All group members are obliged to enter the paid zone together and leave it together when their stay at the pool complex ends.
3. The paid time of stay includes the time spent in the changing room and the pool complex. In case the purchased time of stay is exceeded, each group member shall be charged additional fee for each minute of their stay, according to the current Price List. To avoid an additional fee it is recommended to usher the group from the pool 15 minutes before the purchased time of stay ends and provide the chips to the ticket office 10 minutes before the time ends.
4. The master chip for the group is handed over to the Chaperone/Carer. Only the master chip being in the possession of the Chaperone/Carer entitles its holder to make purchases at the bar in the pool complex and enables its holder to monitor the time the group spent in the Facility on the time monitoring device located in the pool zone. If there is more than one Chaperone/Carer, the organizer should indicate the person who will be given the master chip with the scope of rights described hereinabove.
5. In case of losing the master chip or chips by the group members, the Chaperone/Carer is obliged to make a payment of PLN 100 (one hundred zlotys) for each chip lost.
6. In case of a queue of people waiting to settle their time spent at the pool complex, the group members leaving the Facility together with their Chaperone/Carer should use the “Stop Time” option, stopping the time spent in the pool zone for 10 minutes allowing them to settle the cost of their stay. The “Stop Time” sensor is located in the paid zone of the pool complex next to the ticket office.
7. To settle the cost of stay of the group the Chaperone/Carer collects all chips of group members and hands them over to the cashier at the exit. In order to quickly settle the cost of stay the Chaperone/Carer should first hand over the chips of the group members and then the master chip to close the account and settle the costs of stay for the group in Park Wodny Sopot.
These Rules and Regulations were approved on 27th August 2015, the Management Board of Park Wodny Sopot Sp. z o.o.
I have read and understood the content of the document
…………………………………………………
/Signature of the Chaperone/Carer/
7. The disabled, i.e. persons with significant or/and documented physical disability, requiring constant care provided by their carers, being individual customers, are entitled to purchase one reduced ticket for themselves and for their carer at a price set out in the current Price List.
8. Stop time at the ticket office – in the case of the customer leaving the paid zone estimating that the waiting time for the ticket office at the exit takes more than 15 minutes, they may use the stop time option. In such a case, when they are waiting before the ticket office they should initiate the stop time option by putting their chip to the sensor located next to the ticket office and marked as “STOP TIME”. The “STOP TIME” option is initiated only when the time purchased for the paid zone has passed. The “STOP TIME” option stops measuring the time of stay for 15 minutes from the moment of initiating it. The stop time option can be used only once.
9. The stop time in the World of Sauna – for the time of performing an additional treatment in the World of Sauna, i.e. a massage, cosmetic or beauty treatment, excluding the time spent at the solarium, the mud sauna and using the hydro jet, the time is stopped for 30 or 60 minutes while staying at the World of Sauna. The information on stopping the time for the performance of particular treatments is given at the reception desk in the World of Sauna.
1. This service includes organizing birthday parties for children aged 6-16. The group should comprise at least 10 children and one adult – a chaperone.
2. Under the birthday offer Park Wodny Sopot Sp. z o.o. provides:
a) a fun activity organizer for the children at the pool zone;
b) a menu to choose from (one of the proposed sets);
c) a three-hour pool ticket for the birthday guests;
d) a free ticket for the chaperone who is present at the pool zone together with the children.
3. The fee for the services ordered shall be paid in cash or by a pay card at the Customer Service Centre in advance on the day of signing the order.
4. The ordering party is obliged to confirm the number of birthday guests 2 days before the booked date otherwise they shall bear the costs indicated in the submitted order.
5. The birthday party can be cancelled 3 days before the booked date. In case of not cancelling the reservation, an amount constituting 20% of the order value shall be charged.
6. The ordering party obliges itself to:
a) ensure that the children will have: a swimsuit, flip-flops and a towel with them;
b) ensure that there will be an adult present – a chaperone accompanying the birthday guests in the pool zone. Such a person will have a swimsuit and flip-flops.
7. The chaperone is obliged to take care of and watch the children during their stay at the pool complex and in the changing room. The chaperone is obliged to follow the Rules and Regulations of the Facility, especially the provisions concerning the Chaperone.
1. Types of tickets for people using the Facility set out in the Ticket Price List:
a. children under 3 use the Facility free of charge. In case of any doubts as to the child’s age, the guardian/chaperone is obliged to present respective document to the cashier confirming the child’s age.
b. a reduced ticket is for children and youth aged 3 to 16 as well as students with valid student ID card and people over 65 and the disabled.
c. a normal ticket is for people over 18 and people above 16 who do not have a valid document entitling them to purchase a discounted ticket.
d. a family ticket is for a group of people with at least one child aged 3 to 16 and no more than two guardians/chaperones or parents. The price of the family ticket given in the Price List means the amount due for one person from the family group for using the Facility.
e. an hour ticket (i.e. one, two or three-hour ticket set out in the current Price List) means the declared time of stay in the paid pool zone, sauna zone or pool and sauna zones at the time of its purchase. The time is measured from the moment of crossing the entry gate near the ticket office. The stay in the changing rooms is also included in the purchased minutes. After exceeding the purchased minutes for the paid zone an additional fee is charged at the exit according to the price per one minute given in the Price List. The person who has not used up all the purchased minutes is not entitled to a refund.
f. an all-day ticket means the declared time of stay in the paid pool zone, sauna zone or pool and sauna zones from the moment of entrance to the hour not later than the closing time for a given zone. The all-day ticket entitles its holder to stay in the paid zone from the moment of entrance to the closing time of a given zone without the possibility of leaving the paid zone and re-entering it during the day for which the ticket was purchased.
g. a group ticket is available for a member of a group of at least 15 people. The price of the group ticket given in the Price List means the amount due for one group member.
2. The paid zone is a part of the Facility located after crossing the entry gate at the ticket office. It comprises a part of the pool complex, World of Sauna and the changing room.
3. Electronic chip – after selecting the type of the ticket the customer receives an “electronic chip” allocated to the ticket that allows them to cross the entry gates by putting it next to the sensor. The chip is also the key for the locker in the pool and sauna changing room, allows the user to make purchases at the bars and buy additional services at the World of Sauna. The electronic chip cannot be given to another person. Several people cannot be using the same chip.
4. Time spent at the paid zone is measured from the moment of crossing the gates located at the ticket office (for the pool) and on the 1st floor, near the entrance to the World of Sauna (for the World of Sauna) until exiting the zone understood as reaching the ticket office, handing the chip over to the cashier to calculate the time of stay in the paid zone of pools or saunas. Crossing the entry gate at the ticket office must take place within 5 minutes from purchasing the ticket. If the user crosses the gate after the lapse of 5 minutes from the moment of purchasing the ticket, the time spent in the paid zone is measured from the moment of purchasing the ticket. Reaching the ticket office and handing over the chip to the cashier by the customer leaving the World of Sauna must take place within 5 minutes from the moment of crossing the World of Sauna gate on the 1st floor under the pain of adding the entire time spent from crossing the World of Sauna gate on the 1st floor to reaching the ticket office. The ticket purchased to the World of Sauna entitles its holder only to stay in the sauna zone and in the World of Sauna changing room.
5. The purchase of additional services in the World of Sauna – using additional services in the World of Sauna is possible only after purchasing an entry ticket to the World of Sauna for the time declared at the moment of the purchase. Additional services used by the person visiting the World of Sauna, such as the additional time of stay due to exceeding the time declared at the moment of purchasing the entry ticket, are paid in the ticket office near the exit from the Facility, according to the prices set in the current Price List.
6. A combined ticket is a ticket that entitles its holder to stay at the World of Sauna and the pools for the time declared for those zones at the moment of purchasing the ticket. Measuring the real time spent at the Facility begins at the moment of crossing the entry gate near the ticket office and ends while leaving the paid zones and settling the costs at the ticket office. The customer with the combined ticket is obliged to carry the chip for the entire stay in the both zones, i.e. in the World of Sauna and in the pool zone.
7. The disabled, i.e. persons with significant or/and documented physical disability, requiring constant care provided by the carers, being individual customers, are entitled to purchase one reduced ticket for themselves and for their carer at a price set out in the current Price List.
8. Stop time at the ticket office – in case the customer leaves the paid zone estimates that the waiting time to the ticket office at the exit takes more than 15 minutes, they may use the stop time option. In such a case, when they are waiting before the ticket office they should initiate the stop time option by putting their chip to the sensor at the ticket office marked as “STOP TIME”. The “STOP TIME” option is initiated only when the time purchased for the paid zone has passed. The “STOP TIME” option stops measuring time of stay for 15 minutes from the moment of initiating it. The stop time option can be used only once.
9. The stop time in the World of Sauna – for the time of performing an additional treatment in the World of Sauna, i.e. a massage, cosmetic or beauty treatment, excluding the time spent at the solarium, the mud sauna and using the hydro jet, the time is stopped for 30 or 60 minutes while staying at the World of Sauna. The information on stopping the time for the performance of particular treatments is given at the reception desk in the World of Sauna.
I GENERAL RULES
The car park at the pool complex [hereinafter the CAR PARK] is managed by Park Wodny Sopot sp. z o.o. with its registered office in Sopot at ul. Zamkowa Góra 5 [hereinafter the COMPANY].
The CAR PARK is paid and unguarded.
The CAR PARK is open 24 hours a day, 7 days a week. Settling the charges is made at the automatic ticket terminal near the main entrance by the user.
Collecting the parking ticket means that the user has read and accepted the “Rules and Regulations on using the unguarded car park at the pool complex of Park Wodny Sopot sp. z o.o.” [hereinafter the RULES AND REGULATIONS].
When the user/owner leaves their vehicle at the CAR PARK, they conclude an agreement on leasing a parking place with the COMPANY. The agreement on leasing a parking place does not constitute an agreement for storing the vehicle or any other agreement that would bind the COMPANY to be liable for any damage caused as a result of theft, destruction or damage to the vehicle arisen in the CAR PARK or on internal roads of the CAR PARK by fault of the user/owner of the vehicle, third parties or an act of Force Majeure, as well as to be liable for any personal belongings left in the vehicle or constituting its fixtures and fittings.
The person driving the vehicle or the person settling the costs at the automated ticket terminal is liable for damaging the barrier, the ticket terminal or the automatic ticket terminal being the result of improper driving through, improper manoeuvring or improper use of the automatic ticket terminal. In such a case the security employee of the COMPANY draws up the report on the incident, stating the details of the perpetrator in the report. If the perpetrator refuses to give their identification details to the security employee of the COMPANY, the security employee may call the police. The report drawn up by the security employee of the COMPANY or the police patrol constitutes the basis for charging the vehicle driver or the person settling the costs at the automated ticket terminal with the costs of redressing the damage.
II FEES
The current Parking Price List is located in front of the entry terminal to the CAR PARK and on www.aquaparksopot.pl.
The parking fee should be paid at the automated ticket terminal before leaving the CAR PARK.
If the user loses the parking ticket the automated ticket terminal prints “the lost ticket” for additional fee, in line with the current Price List.
The time to leave the car park from the moment of paying the parking fee is 20 minutes. After the lapse of 20 minutes further fee shall be charged, in line with the Price List.
III RULES ON USING THE CAR PARK AND SETTLING THE COSTS
It is absolutely forbidden:
For vehicles transporting flammable, corrosive, explosive and other hazardous substances to enter the car park;
To smoke tobacco and consume alcohol in the car park;
For people under the influence of alcohol to be present at the car park;
The premises of the CAR PARK are subject to the provisions of the traffic code, also in terms of assessing the collisions and road accidents and their results.
The driver of the vehicle using the car park is obliged to follow:
– horizontal and vertical road signs;
– instructions given by the security employees of the COMPANY, as well as police officers and municipal guards.
Vehicle users are obliged to safeguard their vehicles left at the CAR PARK against third parties and to use the security systems in place. The user is obliged to immediately report any theft or break-in to the security employee of the COMPANY and respective police unit.
If a person loses their keys or locks them inside their vehicle, the driver/user may attempt to get into the vehicle only after they have presented their ID card and the vehicle’s proof of registration to the security employees under the pain of treating the attempts as a break-in or theft resulting in calling the police by the security employees of the COMPANY.
The entry and exit barriers to the CAR PARK close down immediately after the vehicle has crossed them. Simultaneous crossing of one barrier by two vehicles at the same time may result in damaging the car and the automated car park management system. In such a case the security employees of the COMPANY shall follow the provisions of point I.6 of the RULES AND REGULATIONS.
We invite you to purchase one-off tickets enabling the use of Aquapark Sopot services in a swimming pool and sauna complex in accordance with the regulations in force at the facility. Tickets valid 1 m-c from the date of sale (it is possible to individually adjust the validity of tickets).
* Ticket damaged or damaged to an extent that prevents the reading of data contained on it is invalid
REQUEST FOR A GROUP VISIT FROM 7 JANUARY 2020 TO 26 JUNE 2020
*Orders are accepted with at least 2-day notice.
Available amenities:
– Recreational pools;
– 3-lane 25-metre smaller swimming pool;
– Small pool for children;
– Outdoor recreational pool;
– Two pipe-slides (Family: 110 m and turbo: 70 m)
– 71-metre long Wild River Ride with 6-metre difference in levels.
While staying at the pool complex you can use the bar in the pool zone (orders can be made only by the chaperone/carer; payment at the ticket office while settling the costs of stay).
Try out especially prepared dinner sets for groups served by the Bars and the Pick&Roll Restaurant (the sets are enlisted in the request form) – dinner is served after leaving the pool zone.
Detailed information available at the Customer Service Centre phone: 58 555 85 23 or mobile: + 48 508 263 439
Please, book your stay and confirm your arrival in writing.
*Special deals are not valid with any other deals